Portable RV Porch & Deck FAQ
How do I order a Sunrise Deck?
We take all our orders over the phone. We want to be sure that the deck will fit your needs so we want to have a conversation with you to check the measurements and configurations. We then will take a credit card to place the order but we don’t charge your card until the deck is ready to ship. The only exception is when there is custom work required that may require a non-refundable deposit. This is not usually the case.How long does it take to set up a Sunrise Deck?
Most folks can set up or take down a standard size Sunrise Deck in less than 15 minutes once they’ve done it a couple times. The first time you set the deck up, you will need to unwrap all the parts, which have been packaged for extra protection during shipment. Also, the steps initially come unassembled. Once they have been assembled the first time, most people will leave the stair-case in one piece which saves time later. It may take 45 minutes to an hour the first time you set one up.Is the Sunrise Deck easy to store?
Once disassembled, the Sunrise Deck parts can be stored away in a storage compartment below the RV or in the back of a trunk or pickup. The dimensions of a deck broken down depend a bit on exactly which one you have but for example, the Kingston-32 Series decks will break down into 3 basic items: The stair case left assembled will be 50” x 26” x 6”, The decking is in 3 pieces and will stack to a size of 17”x 46” x 5”, the rest of the frame parts will fit into a space that is 52” x 18” x 8”.How much does a Sunrise Deck weigh?
The great thing about the Sunrise deck is that it was designed to be very sturdy when assembled but light enough for just about anyone to handle when taken apart for storage. The decks vary in weight depending on exactly which one you order but for example the Kingston-32 Left will end up at about 175 pounds all put together. Most people leave the staircase in one piece when they disassemble the deck. The 4-step staircase weighs about 30 pounds. The heaviest single part of the deck is one piece of the decking which weighs about 15 pounds. The heaviest piece of the steel frame weighs a little less than 9 pounds.How much does it cost to ship a Sunrise Deck?
Nothing - Order Now and shipping is FREE! For a limited time we are offering free shipping to all of the 48 contiguous United States.How long does it take to get my deck once I place an order?
We build our decks to order. The normal time to ship a deck is from 1-3 weeks depending on our current order backlog. During really heavy periods it could take up to four weeks.Where can I see a Sunrise Deck in person?
We are a small company and do not have retail locations so the best place to see a Sunrise Deck is in an RV park. We are glad to check our records to see if there is a customer near you who wouldn’t mind showing you their deck. We will contact that customer first and ask their permission. Most of our customers are glad to show off their decks!Do you ship to Canada?
Yes, we can arrange shipping to Canada via FedEx ground service. Shipping time is between 7 and 10 days from the time we ship to receipt. The customer will be billed for any duties or applicable taxes.Can I return the deck if I don’t like it?
Yes, we don’t want anyone to be stuck with a deck they don’t like. We offer a 30 day money back guarantee. All we ask is that you ship the deck back to us in the original packaging. You don’t have to worry about scratches, we’ll have to refresh the powder coating so the deck will be ready for another customer. Thankfully, (knock on wood), we’ve never had one come back yet!Will the deck block me from getting into my storage compartment?